info@undiscoveredcotswolds.com
+44 1993 256098

UNDISCOVERED COTSWOLDS TERMS AND CONDITIONS

All bookings made with Undiscovered Cotswolds (Registered Address: 33 Harvest Way, Witney, OX28 1DR, United Kingdom) will be subject to these Terms and Conditions. When you pay for your tour you are entering into a binding contract with Undiscovered Cotswolds.

1. CHANGES TO THE BOOKING

If you need to change your travel arrangements in any way then please do let us know. For example if you need to add or minus a member of your party or change dates then we will do our best to accommodate. However, we cannot guarantee that this is always possible.

2. IF YOU WISH TO CANCEL THE BOOKING

You may cancel your booking at any time. We will need written notification via email. We will often incur costs to a booking cancellation, therefore we work under a tiered cancellation policy as shown below. However, it is worth noting that you may be able to claim this back through any travel insurance that you may have.

Our cancellation policy is 100% of the cost charged for cancellations within 48 hours prior the tour. 50 % of the cost is charged for cancellations 3 – 7 days before the tour. For cancellations given 8 days or greater before the tour then we just charge a 10% cancellation fee.

3. IF WE CHANGE OR CANCEL YOUR TOUR OR HOLIDAY:

If we need to cancel or make a large modification to your tour (such as a change of dates or of accommodation) we will tell you as soon as possible and you will have the following options:

(a) accepting the changed arrangements
(b) choosing an alternative tour date
(c) cancelling or accepting the cancellation and receiving a full refund of all monies paid.
NOTE: If there are unusual or unforeseen circumstances beyond our control then we will not pay you compensation. Examples of this: adverse weather conditions, wars, acts of terrorism, natural disaster, fire or unavoidable technical issues with transport.

4. INSURANCE:

We highly recommend that all customers take out personal travel insurance that is adequate to cover their tour and holiday. Worthwhile areas of cover include: for cancellation, curtailment, injury or illness during your tour or holiday with Undiscovered Cotswolds.

5. SAFETY AND PASSENGER CURTESY

All passengers must wear a seatbelt at all times while the vehicle is moving.

All passengers over the age of 14 years are responsible for wearing their own seatbelt.

Passengers under the age of 14 years are the responsibility of the parent/guardian accompanying them on the tour.

No smoking or drinking of alcohol is permitted on the vehicle at any time.

Undiscovered Cotswolds is not liable for any damage or injury caused as a result of passengers not wearing a seatbelt.

Any passenger deemed to be abusive, aggressive or deemed to be unreasonable by your driver/guide, will not be tolerated. In such a case Undiscovered Cotswolds reserves the right to refuse entry to the vehicle or cancel the remainder of the tour, in order to prevent a negative impact on the enjoyment or safety of other passengers. Under these circumstances Undiscovered Cotswolds shall have no liability and will not be held responsible, or provide any compensation, for expenses incurred as a result.

6. ACCIDENT, INJURY OR LOSS

Undiscovered Cotswolds will not be held liable for any accident, injury, delay, loss, damage, inconvenience – direct or consequential, however caused – sustained on the Undiscovered Cotswolds minibus or on a tour unless due to negligence by us, in which case, our liability is limited to compensation to a maximum amount of the price paid for your tour.

7. ENTRY FEES, FOOD, DRINK AND OTHER INCURRED COSTS

Entry fees as well as food and drink are not included in your tour booking unless clearly stated otherwise. Undiscovered Cotswolds will offer to help where we can, and within reason with any recommendations or external activities that a customer may require.

8. BAGS

Our vehicle can accommodate a significant amount of luggage. However, we do require that if luggage space is needed, that the customer contacts us in advance. Any items or personal belongings brought with you on the tour are done so at your own risk.

9. PHOTOGRAPH AND VIDEO USAGE

Undiscovered Cotswolds reserve the right to publish any photographs or videos taken by our employees of any passenger on tour with us. It is the passenger’s responsibility to inform us if they do not wish us to use them in our publishings. We will always be sensitive to our customer’s requirements. These photos or videos will otherwise be used on our website, social media or other forms of advertising such as flyers.